ORDERING CONTACTS

Email: Contact us

FOR LARGE VOLUME PRICING

Contact us

DELIVERY and HANDLING CHARGES

All freight charges are displayed when you use the checkout feature of the shopping.

For manual or special purchases, freight, postage and courier prices are available on request.
Contact us

If you wish you may nominate your own courier to pick up the goods after payment received and confirmed.

PAYMENT TYPES

There are few payment options：

(1) Direct Bank Deposits T/Ts
(2) Cheques (Cheques must be cleared prior to releasing goods).

(3) Paypal 

Paypal payment now is worked in 55 countries. Consulting the website of Paypal.

Our bank details are: 

Company: Great Sun Technology Corp.

BACK ORDERING
 

As with most distributors and manufacturers we sometimes find our products temporarily out of stock. This can be due to a sudden increase in demand, limited production runs and sometimes just plain bad luck. In this case there are two options in purchasing from Sun Group.

BACKORDER
If you find we're out of stock of any particular item you can still order the product in the normal fashion. After we receive your order and payment, we will log you into our backorder system and fulfil your shipment ASAP.

ORDER ADVICE
If you'd like us to advise you when stock is available, you may do this by contacting us via e-mail. As soon as stock becomes available to ship we will contact you be return email. Please note that existing backorders are first to be fulfilled firstly from any new stock arriving.

REFUNDS
 

If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 7 days for a full refund - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods. If you'd like an opportunity to return goods after the 7 day period you may qualify to take advantage of the Restocking Procedure. (see below)

GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.

METHOD OF REFUNDS
Sun Group will refund you in the same manner you paid less Paypal or bank handling charges.

HOW TO MAKE A RETURN
All we ask is that you print and fill in the details below, and return it with the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

RETURNS INFORMATION
Please provide us with the information outlined below. This information must accompany all returns.

Personal Details

Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: +(    ) (    ) (                      )
Preferred Contact Time:
Product Details

Returned Item

Description:
Order Date:
Reason for return:
What would you like us to do?
    a. Replace with another of the same product
    b. Refund you.